Business resilience is no longer just about recovery. Unlike many businesses and products, the Coca-Cola system, including The Coca-Cola Company and its bottling partners, has been around for 135 years. Coca-Cola HBC has been in existence for 70 years. While a number of changes have been made in that time, the essence of the Coca-Cola system – great brands, quality products, operational excellence and enduring relationships - have endured.
Resilience is not just about managing today’s problems and protecting what we have but being able to prepare for and respond to constant change; finding and keeping great people and maintaining the systems, processes and infrastructure that we need to be around for at least the next 135 years.
In order to do that we need to:
- Understand current and emerging risks and opportunities and adapt based on experience and changing circumstances (enterprise risk management)
- Use exceptional internal and external risk radar to detect changes in our operational environment (business and operational risk monitoring) and preparing the business for those changes
- Build strong functional collaboration networks, and enhance our relationships both internally and externally
- Work proactively to minimise exposures, leverage opportunities and transfer risk (security and fraud control), with an understanding of local risks and exposures and insurance coverage
- Be able to respond rapidly and decisively to an emerging crisis (emergency response planning through our Property Loss Prevention Programme; crisis management; business continuity management)
Our approach to business resilience
Our approach draws together the various elements that will:
- Protect our people, assets and relationships
- Support our growth through identifying and managing current and emerging risks and opportunities
- Enhance our response capabilities to change and to respond to potential crises
Our business resilience vision is to deliver a best-in-class business resilience model that identifies opportunities, supports growth, drives sustainability and creates value for our business and stakeholders.